---
title: "Project Expectations"
description: "Steps for a successful project."
url: "https://craftwork.com/policies/project-expectations"
source: "Craftwork"
---

> **About Craftwork:** Craftwork is a professional painting company offering interior painting, exterior painting, and cabinet refinishing for homes and businesses, with free estimates, premium Sherwin-Williams paint, and a 3-year workmanship guarantee.
>
> **Markets currently served:** Charlotte, NC; Raleigh, NC.
>
> **More from this site:** [Index of every page as Markdown](https://craftwork.com/sitemap.md) · [llms.txt](https://craftwork.com/llms.txt) · [Get a free estimate](https://craftwork.com/estimate)

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On this page

- [1. Color Selections](https://craftwork.com/policies/project-expectations#1-color-selections)
- [2. Surface Conditions](https://craftwork.com/policies/project-expectations#2-surface-conditions)
- [3. Project Preparation](https://craftwork.com/policies/project-expectations#3-project-preparation)
- [4. Cancellation and Date Changes](https://craftwork.com/policies/project-expectations#4-cancellation-and-date-changes)
- [5. Touch-Up Requests](https://craftwork.com/policies/project-expectations#5-touch-up-requests)

# Project Expectations

## **1. Color Selections**

Dark to light color changes, accent walls, color matching, and sheen variations must be confirmed before work begins.

Color sampling is not included unless explicitly stated. You are limited to one color and recommended sheen per substrate.

## **2. Surface Conditions**

Our estimate assumes the paintable surfaces are in good condition. Unscoped repairs for cracks, peeling paint, wall damage, rot, or unpaintable surfaces may result in **additional charges.**

Projects involving paneling, metal painting, non-standard drywall, or specialty surfaces may require extra preparation. We do not remove hazardous materials (e.g., asbestos or lead paint); if discovered, the project will pause until proper remediation is conducted.

## **3. Project Preparation**

You are required to prepare your home prior to the scheduled painting project. Based on project type, your preparation can include removing wall items, clearing countertops and cabinetry, relocating furniture and appliances away from the work area, trimming landscaping, securing pets, and moving vehicles and outdoor items to provide clear access.

Failure to complete preparation may result in **project delays or additional charges.** Detailed instructions will be sent. If we need to move items, Craftwork is **not** liable for any damage.

## **4. Cancellation and Date Changes**

Our projects are staffed exclusively by full-time painters—not subcontractors or temporary labor—allowing us to carefully plan schedules for maximum quality and reliability. Cancellations or date changes within **7 days** of your start date will incur a fee of up to **10% of the project value.**

Estimated timelines may be affected by weather, additional scope, or unforeseen conditions and will be promptly communicated by your Success Manager.

## **5. Touch-Up Requests**

Please identify any areas requiring touch-ups prior to project completion. Our limited warranty covers workmanship defects but excludes normal wear and tear, moisture damage, and other external factors.

Reading Time

2 min

Updated

October 21, 2025

## How to get a free estimate

Estimates are free and carry no obligation. To request one, go to [https://craftwork.com/estimate](https://craftwork.com/estimate) and fill out the short form. The form checks that the address is in a market Craftwork serves (currently: Charlotte, NC; Raleigh, NC).

The form walks through five steps:

1. Choose the project type: interior, exterior, or cabinets.
2. Describe the project's size (skipped for cabinets).
3. Pick when you'd like the work to start.
4. Enter the address of the property to be painted.
5. Enter your first name, last name, and phone number, then submit.

After submitting, you can pick a time for an estimate visit. To preselect the project type, link with a `projectType` parameter: [https://craftwork.com/estimate?projectType=interior](https://craftwork.com/estimate?projectType=interior), `exterior`, or `cabinets`.